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What is your role?
Library Assistant
Liaison Librarian
Casual Pool
Other
If you chose "Other", please provide details here.
Do you have technical difficulties with AskLive? For example: lack of sounds, problems with connectivity.
Yes
No
If yes, please provide details of the problems you have.
Do you find that enough library staff log into Asklive at any one time to provide a good service?
Yes
No
If no, can you provide details of times of day when you feel there is not enough support?
Do you feel confident using the AskLive (LibraryH3lp) software? For example: transferring a chat, instigating a chat with a colleague.
Yes
No
If you answered no, what area would you like some training?
To help in answering AskLive questions, what other areas would you like some training? Some suggestions: referencing, campus knowledge, Learn use, IT questions, EndNote.
Have you seen good examples of other libraries using an instant messaging service? Could you provide details or a link?
Do you have any other comments about AskLive?
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